Returns & Exchange Policy

If you are unhappy with your order for any reason and wish to exchange it please send your request to You can also contact us on the customer services number. Red Retail will arrange an exchange within 14 working days that will include the necessary collection and delivery of the item to be exchanged.

In the case of a customer wanting to return a Super Rugby , Kaizer Chiefs or Orlando Pirates Jersey please provide us with the following:

  1. Your order number on correspondence
  2. The reason for exchange :
    • Issue derived from dispatch - Faulty jersey( manufacturing flaw ) or incorrect jersey received.
    • Issue derived from customer - incorrect size or team ordered.

In the case of a customer wanting to return the  Kaizer Chiefs 50th Anniversary Jersey 

  1. Your order is customised, no exchanges or returns are possible
  2. Please select the correct size and custom printing

No cash refunds will be offered on any orders.